Effective Date: February 3, 2026
Last Updated: February 3, 2026

1. Introduction

Welcome to Breezy Media. We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how Breezy Media ("we," "our," or "us") collects, uses, shares, and protects your personal information when you:

Visit our website at breezymedia.com

Book a strategy call or appointment

Opt-in to receive SMS communications

Use our lead generation and marketing services

Company Information:

Business Name: Breezy Media

Service: Lead Generation & Marketing Services for Home Service Contractors

Contact Email: [email protected]

Contact Phone: 630-812-9948

Website: https://breezymedia.org

By using our website or services, you consent to the practices described in this Privacy Policy.

2. What Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website.

2.1 Information You Provide

When you book an appointment or interact with our services, we collect:

Contact Information:

Full name

Email address

Phone number (mobile or landline)

Business name

Business address (if applicable)

Appointment Information:

Preferred date and time

Time zone

Communication preferences

Special requests or notes

Business Information:

Type of business (roofing, remodeling, HVAC, etc.)

Current revenue or business size

Lead generation challenges

Marketing goals and objectives

Communication Records:

Emails exchanged with our team

SMS message history (if you opt-in)

Phone call recordings (with notice and consent)

Notes from strategy calls and consultations

Payment Information (If Applicable):

Credit card details (processed securely through third-party payment processors)

Billing address

Transaction history

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

Technical Information:

IP address

Browser type and version

Operating system

Device type (desktop, mobile, tablet)

Screen resolution

Usage Information:

Pages visited

Time spent on pages

Click behavior

Referring website

Search terms used to find our site

Date and time of visits

Cookies and Tracking Technologies:

Session cookies (temporary)

Persistent cookies (stored on your device)

Analytics cookies (Google Analytics)

Marketing cookies (Facebook Pixel, if applicable)

You can control cookies through your browser settings. See Section 6 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

To Provide Our Services:

Schedule and confirm appointments

Send appointment reminders via SMS and email

Conduct strategy calls and consultations

Deliver lead generation services (for paying clients)

Process payments and manage billing

To Communicate With You:

Respond to your inquiries and support requests

Send booking confirmations and updates

Provide customer service and technical support

Follow up after appointments

3.2 SMS Communications

When you opt-in to SMS notifications, we use your phone number to send:

Immediate appointment confirmation

24-hour appointment reminder

Reschedule options if you miss your appointment

Opt-in confirmation message

Opt-out confirmation (after you text STOP)

We DO NOT use your phone number for:

Unsolicited marketing or promotional messages

Selling or sharing with third-party marketers

Sending messages after you opt-out

Any purpose other than appointment-related notifications

Message Frequency: You will receive approximately 2-3 SMS messages per appointment booking.

Message & Data Rates: Standard message and data rates may apply based on your mobile carrier's plan.

Opting Out: Reply STOP to any message to unsubscribe. You will receive one final confirmation message.

3.3 Business Operations

To Improve Our Services:

Analyze website usage and user behavior

Identify technical issues and improve website performance

Optimize our booking process

Develop new features and services

For Marketing and Analytics:

Understand how visitors find our website

Measure the effectiveness of our marketing campaigns

Create aggregated, anonymized reports

Improve our advertising targeting (with consent)

3.4 Legal and Security

To Comply With Legal Obligations:

Respond to legal requests and court orders

Comply with applicable laws and regulations

Enforce our Terms of Service

Protect against fraud and abuse

We do not sell your personal information to third parties.

4. SMS Opt-In Details

4.1 How You Opt-In

You provide consent to receive SMS messages when you:

Book an appointment through our website

Check the SMS consent box on the booking form

Provide your mobile phone number

Submit the booking form

This consent is voluntary and explicit. You can complete a booking without opting in to SMS, though you will only receive email notifications.

4.2 What You're Consenting To

By opting in, you agree to receive:

Transactional SMS messages related to your appointment

Messages from our SMS service provider on behalf of Breezy Media

Messages at the phone number you provided

You are NOT consenting to:

Marketing or promotional messages

Third-party communications

Sharing your phone number with other companies

4.3 Your SMS Rights

You have the right to:

Opt-out at any time by replying STOP

Request help by replying HELP

Update your phone number by contacting us

Access records of messages sent to you

File a complaint if we violate SMS regulations

4.4 SMS Service Providers

We use third-party SMS service providers to deliver messages. These providers:

Act on our behalf under strict data protection agreements

Only use your data to send messages we authorize

Do not use your information for their own purposes

Maintain industry-standard security practices

Our SMS provider is compliant with:

TCPA (Telephone Consumer Protection Act)

CAN-SPAM Act

CTIA Messaging Principles and Best Practices

Carrier requirements for A2P messaging

5. How We Share Your Information

We do not sell or rent your personal information. We only share your information in the following limited circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

Scheduling Platform:

Appointment booking and calendar management

Examples: Calendly, Google Calendar, GoHighLevel

SMS Service Provider:

Deliver appointment confirmations and reminders

Must comply with carrier and regulatory requirements

Email Service Provider:

Send appointment confirmations and follow-ups

Examples: Gmail, SendGrid, Mailchimp

Payment Processors:

Securely process credit card payments (for paying clients)

Examples: Stripe, PayPal

We do not store full credit card numbers

Analytics Services:

Analyze website traffic and user behavior

Examples: Google Analytics

Data is aggregated and anonymized

These providers:

Are contractually obligated to protect your data

Can only use your data for specified purposes

Must maintain appropriate security measures

Are not allowed to sell your information

5.2 Legal Requirements

We may disclose your information when required by law:

In response to subpoenas, court orders, or legal processes

To comply with government or regulatory requests

To protect our legal rights and property

To prevent fraud, abuse, or illegal activity

To protect the safety of our users or the public

5.3 Business Transfers

If Breezy Media is acquired, merged, or undergoes a business restructuring:

Your information may be transferred to the new entity

You will be notified of any change in ownership

The new entity must honor this Privacy Policy

You will have the option to delete your data

5.4 With Your Consent

We may share your information with third parties when you explicitly consent, such as:

Testimonials or case studies (with your permission)

Referrals to partner services you request

Public reviews or feedback you choose to provide

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember your preferences, and analyze how you use our site.

6.2 Types of Cookies We Use

Essential Cookies (Required):

Enable core website functionality

Remember your booking form inputs

Maintain security and prevent fraud

Cannot be disabled without affecting website functionality

Analytics Cookies (Optional):

Track website traffic and user behavior

Help us understand which pages are popular

Identify technical issues

Example: Google Analytics

Marketing Cookies (Optional):

Track effectiveness of our advertising

Enable retargeting campaigns

Measure conversion rates

Examples: Facebook Pixel, Google Ads

6.3 Third-Party Cookies

Some cookies are placed by third-party services we use:

Google Analytics (analytics)

Facebook Pixel (advertising)

YouTube (embedded videos)

These third parties have their own privacy policies governing their use of your data.

6.4 Managing Your Cookie Preferences

You can control cookies by:

Browser Settings:

Block all cookies

Block third-party cookies only

Delete existing cookies

Receive alerts when cookies are set

Cookie Consent Banner:

Accept or reject non-essential cookies when you first visit our site

Update preferences anytime through our cookie settings

Note: Disabling cookies may affect website functionality and your user experience.

6.5 Do Not Track (DNT)

Some browsers offer a "Do Not Track" signal. We do not currently respond to DNT signals, but you can control tracking through cookie settings and opt-out links provided by advertising networks.

7. Data Security & Protection

7.1 How We Protect Your Information

We take data security seriously and implement appropriate technical and organizational measures:

Technical Safeguards:

SSL/TLS encryption for data transmission

Encrypted data storage

Secure password requirements

Regular security audits and vulnerability testing

Firewall protection and intrusion detection

Administrative Safeguards:

Limited employee access to personal data

Background checks for employees with data access

Regular security training for staff

Confidentiality agreements with all personnel

Incident response and breach notification procedures

Physical Safeguards:

Secure data centers with restricted access

Equipment disposal and destruction protocols

Backup and disaster recovery systems

7.2 Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes described in this Privacy Policy

Comply with legal and regulatory requirements

Resolve disputes and enforce agreements

Prevent fraud and maintain security

Retention Periods:

Active appointments: Duration of service relationship

Completed appointments: Up to 2 years for follow-up and service improvement

Opt-out requests: Maintained indefinitely to honor your preferences

Financial records: 7 years (legal requirement)

Marketing data: Until you opt-out or request deletion

You can request earlier deletion by contacting us at [email protected].

7.3 Data Breach Notification

In the unlikely event of a data breach that affects your personal information:

We will investigate and contain the breach immediately

Affected individuals will be notified within 72 hours

We will report to relevant authorities as required by law

We will provide information about the breach and steps you can take

8. Your Privacy Rights

You have important rights regarding your personal information. We respect these rights and provide easy ways to exercise them.

8.1 Right to Access

You have the right to:

Request a copy of the personal information we hold about you

Receive your data in a structured, commonly used format

Transfer your data to another service provider (data portability)

How to request: Email [email protected] with "Data Access Request" in the subject line.

8.2 Right to Correction

You have the right to:

Correct inaccurate personal information

Update outdated information

Complete incomplete records

How to request: Email [email protected] or update your information through your account (if applicable).

8.3 Right to Deletion

You have the right to:

Request deletion of your personal information

Have your data erased from our systems (subject to legal retention requirements)

Exceptions: We may retain information if necessary for:

Legal compliance

Resolving disputes

Fraud prevention

Enforcing agreements

How to request: Email [email protected] with "Data Deletion Request" in the subject line.

8.4 Right to Opt-Out

SMS Communications:

Reply STOP to any message

Email [email protected]

Call 630-812-9948

Email Communications:

Click "Unsubscribe" in any marketing email

Email [email protected]

Cookies and Tracking:

Adjust browser settings

Use our cookie preference center

Opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout

8.5 Right to Object

You have the right to:

Object to processing based on legitimate interests

Object to direct marketing

Object to automated decision-making or profiling (if applicable)

How to object: Email [email protected] with your specific objection.

8.6 Right to Restrict Processing

You have the right to:

Temporarily restrict how we use your data

Challenge the accuracy of your data

Object to processing while we verify your request

How to request: Email [email protected] with "Restrict Processing" in the subject line.

8.7 Right to File a Complaint

If you believe we have violated your privacy rights:

File a complaint with your local data protection authority

Seek legal remedies if appropriate

We aim to respond to all privacy requests within 30 days.

9. Children's Privacy

9.1 Age Restriction

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

9.2 Parental Notice

If we discover that we have collected information from a child under 18:

We will delete the information immediately

We will cease all communications

We will notify the parent or guardian (if contact information is available)

9.3 If You're a Parent or Guardian

If you believe your child has provided us with personal information:

We will verify the claim and delete the information

We will confirm deletion in writing

10. International Users & Data Transfers

10.1 Data Location

Breezy Media is based in the United States. Your personal information is:

Stored on servers located in the United States

Processed by our team in the United States

Subject to U.S. privacy laws and regulations

10.2 International Transfers

If you are accessing our services from outside the United States:

Your information will be transferred to and processed in the U.S.

U.S. privacy laws may differ from those in your country

By using our services, you consent to this transfer

10.3 European Economic Area (EEA) Users

If you are in the EEA, you have additional rights under GDPR:

Right to data portability

Right to withdraw consent

Right to lodge a complaint with your supervisory authority

We take appropriate safeguards to protect your information in accordance with GDPR requirements.

11. California Privacy Rights

11.1 CCPA Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Know:

What personal information we collect

How we use and share your information

Categories of third parties receiving your data

Delete:

Request deletion of your personal information (subject to exceptions)

Opt-Out:

Opt-out of the "sale" of personal information

Note: We do not sell personal information

Non-Discrimination:

Exercise privacy rights without receiving discriminatory treatment

11.2 How to Exercise CCPA Rights

Submit a Request:

Email: [email protected]

Phone: 630-812-9948

Subject line: "California Privacy Rights Request"

Verification Process:

We will verify your identity before processing your request

May require additional information to confirm your identity

Authorized agents may submit requests on your behalf

Response Timeline:

We respond to verified requests within 45 days

May extend by 45 days if necessary (with notice)

11.3 Shine the Light Law

California residents can request information about:

Personal information shared with third parties for their marketing purposes

Names and addresses of those third parties

Note: We do not share personal information for third-party marketing purposes.

12. Nevada Privacy Rights

Nevada residents have the right to opt-out of the sale of their personal information.

We do not sell personal information. If our practices change, we will update this Privacy Policy and provide an opt-out mechanism as required by Nevada law.

13. Changes to This Privacy Policy

13.1 Policy Updates

We may update this Privacy Policy from time to time to reflect:

Changes in our business practices

New legal requirements

Feedback from users

Enhanced privacy protections

13.2 How We Notify You

Material Changes:

Email notification to your registered email address

Prominent notice on our website

SMS notification (if you've opted in and the change affects SMS practices)

Updated "Last Updated" date at the top of this policy

Minor Changes:

Updated "Last Updated" date

Notification in our next communication

13.3 Your Continued Use

Continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

If you disagree with changes:

Discontinue use of our services

Request deletion of your data

14. Third-Party Links & Services

14.1 External Links

Our website may contain links to third-party websites, including:

Social media platforms (Facebook, LinkedIn, Twitter)

Partner services and tools

Industry resources and articles

Review platforms (Google Reviews, Yelp)

We are not responsible for:

Privacy practices of third-party sites

Content or accuracy of external websites

Terms and conditions of third-party services

14.2 Third-Party Privacy Policies

Before providing information to third-party sites, we recommend reviewing their privacy policies:

Google: https://policies.google.com/privacy

Facebook: https://www.facebook.com/privacy/policy

Calendly: https://calendly.com/privacy

14.3 Embedded Content

Our website may include embedded content from:

YouTube videos

Social media posts

Third-party widgets

These services may collect information about your visit and use cookies. Refer to their privacy policies for details.

15. Business Transitions

15.1 Mergers and Acquisitions

In the event of a merger, acquisition, or sale of assets:

Your personal information may be transferred to the acquiring entity

The new owner must honor this Privacy Policy

You will be notified via email of any ownership change

You will have the option to delete your data

15.2 Bankruptcy or Dissolution

If Breezy Media ceases operations:

We will provide notice before transferring data

You will have 30 days to request data deletion

Data will be destroyed or transferred according to applicable law

16. Contact Information & Questions

16.1 Privacy Questions

If you have questions about this Privacy Policy or our privacy practices:

Email: [email protected]
Subject Line: "Privacy Policy Question"
Phone: 630-812-9948
Mail: Breezy Media, 2501 Chatham Rd Suite N, Springfield, IL, 62704

16.2 SMS Support

For questions specifically about SMS communications:

Reply HELP to any message

Email [email protected]

Include your phone number in your inquiry

16.3 Data Protection Officer

For privacy concerns requiring escalation: Email: [email protected]

16.4 Response Time

We aim to respond to all privacy inquiries within:

General questions: 3-5 business days

Privacy rights requests: 30 days

SMS support: 24 hours

17. Acknowledgment & Consent

By using our website, booking an appointment, or opting in to SMS communications, you acknowledge that:

✓ You have read and understood this Privacy Policy
✓ You consent to the collection and use of your information as described
✓ You understand your privacy rights and how to exercise them
✓ You agree to receive communications based on your consent preferences

If you do not agree with this Privacy Policy, please do not use our services.

18. Effective Date & Version History

Current Version: 1.0
Effective Date: February 3, 2026
Last Updated: February 3, 2026

Previous Versions:
No previous versions

This Privacy Policy is designed to comply with:

TCPA (Telephone Consumer Protection Act)

CAN-SPAM Act

CCPA (California Consumer Privacy Act)

GDPR (General Data Protection Regulation)

CTIA Messaging Principles and Best Practices

Carrier requirements for A2P 10DLC messaging